by Carl Binder
One of the best ways to understand the performance of a whole organization is to "map" it graphically.
With a clear picture of the organizational system, including its cross-functional processes, we can better identify key Work Outputs of individuals and teams, and link them to Organizational or Business Results in the Performance Chain.
Our colleague, Rick Straker, brought to our attention that blogger and consultant Tom Gram recently posted an excellent summary of the value and benefits of mapping an organization "from the top down" and using organization maps to better understand how the organization actually works, to make decisions, and to gain leverage in planning to improve performance.
Another of our colleagues, Carol Panza, wrote a very practical book that describes the value of and process for doing organizational mapping.
Organization maps can help to focus application of The Six Boxes Approach and I always like to bring such practical methods and tools to your attention.
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